FAQ
Frequently Asked Questions for Chula Faculty / Proctors
The subjects I took the exam in are not listed in the Proctor system.
The exam time has been extended, but the initial scheduled exam time doesn't match. Will students still be able to continue taking the exam?
If a course already exists, how do I add an instructor or support staff member?
Inquiry regarding score download: “All answers and scores” was selected, but the downloaded Excel file does not include scores. How can this issue be resolved?
Frequently Asked Questions for Students
After the student accessed ExamPod, the screen displayed the message "Guide Enable Guide Access Session – Failed".
What are some ways a test taker can exit the ExamPod application on an iPad, other than by using a screen unlock code?
The student's iPad froze while taking the exam. Which button should they press?
If a student's iPad freezes while they're taking an exam, will pressing the refresh button delete the exam they're currently working on?
The student finished the exam and fell asleep. When they woke up, the screen was locked. Did the student still not submit the completed exam?
Students are unable to log out of ExamPod; the screen is frozen on the pod ID page. How can this be resolved?